Privacy Policy

Pure Fold Studio LLC
Wash-Dry-Fold Pickup & Delivery
Middletown, Delaware

Effective Date: July 1, 2026
Last Updated: August 22, 2026

Pure Fold Studio LLC (“Pure Fold Studio,” “Pure Fold,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online ordering system, pickup and delivery services, and other services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using our website, creating an account, scheduling a pickup, placing an order, communicating with us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

We may collect information that you voluntarily provide to us as well as certain information collected automatically when you use our website or online services.

Depending on how you interact with Pure Fold Studio, this information may include:

• Name;
• Email address;
• Telephone number;
• Pickup and delivery address;
• Billing information;
• Account information;
• Order history;
• Laundry preferences;
• Pickup and delivery instructions;
• Customer service communications;
• Photographs associated with pickup or delivery;
• Transaction and payment-related information;
• Website usage information;
• Device and browser information; and
• Other information you choose to provide.

2. ACCOUNT AND ORDER INFORMATION

When you create an account, schedule a pickup, or place an order, we may collect information necessary to provide our services.

This may include your:

• Name;
• Contact information;
• Service address;
• Pickup and delivery preferences;
• Laundry-care preferences;
• Order history;
• Special instructions; and
• Payment-related information.

We use this information to manage your account, process your orders, provide laundry services, coordinate pickup and delivery, communicate with you, and maintain appropriate business records.

3. PAYMENT INFORMATION

Pure Fold Studio is a cashless business, and customer payments are processed electronically.

Payment transactions may be processed by an authorized third-party payment processor or through our online ordering platform.

When payment information is entered into a third-party payment system, that information may be collected and processed directly by the applicable payment provider.

Pure Fold Studio generally does not directly receive or store your complete payment-card number, card security code, or similar sensitive payment credentials when those details are handled directly by an authorized payment processor.

We may receive limited payment-related information necessary to manage transactions, such as:

• Transaction amount;
• Payment status;
• Transaction identification number;
• Payment method type;
• Limited card information, such as the last four digits, when provided by the processor; and
• Refund or payment history.

Third-party payment providers maintain their own privacy and security practices.

4. PICKUP AND DELIVERY INFORMATION

Because Pure Fold Studio provides pickup and delivery services, we collect information necessary to locate your property and safely complete service.

This may include:

• Street address;
• Apartment, unit, or building number;
• Gate or access instructions;
• Preferred pickup location;
• Preferred delivery location;
• Contactless delivery instructions; and
• Other information you provide to help us complete your service.

We use this information only as reasonably necessary to provide and manage our services, maintain records, address service issues, and operate our business.

5. PICKUP AND DELIVERY PHOTOGRAPHS

Pure Fold Studio may photograph laundry bags, pickup locations, delivery locations, or completed deliveries for purposes including:

• Confirming that a pickup occurred;
• Confirming that a delivery occurred;
• Documenting the condition or location of an order;
• Resolving customer questions or disputes;
• Preventing fraud; and
• Maintaining service and security records.

We will make reasonable efforts to limit photographs to what is necessary to document the service.

These photographs are intended for internal business and customer-service purposes and will not be used for advertising or marketing without appropriate permission.

6. HOW WE USE YOUR INFORMATION

Pure Fold Studio may use personal information to:

• Create and maintain customer accounts;
• Accept and manage orders;
• Schedule laundry pickups and deliveries;
• Process and verify payments;
• Provide wash-dry-fold services;
• Record customer laundry preferences;
• Communicate regarding an order;
• Send pickup and delivery notifications;
• Provide receipts and transaction confirmations;
• Respond to questions and customer-service requests;
• Investigate lost, missing, or damaged-item claims;
• Prevent fraud and misuse of our services;
• Maintain the security of our website and systems;
• Improve our services and customer experience;
• Maintain accounting, tax, and business records;
• Comply with legal and regulatory requirements; and
• Protect the rights, property, safety, and security of Pure Fold Studio, our customers, and others.

7. TEXT MESSAGES AND EMAIL COMMUNICATIONS

If you provide us with an email address or mobile telephone number, we may use it to send communications related to your customer relationship and orders.

These communications may include:

• Order confirmations;
• Pickup reminders;
• Driver or service notifications;
• Delivery notifications;
• Receipts;
• Account information;
• Customer-service messages;
• Service changes; and
• Other transactional communications.

Where permitted and with any consent required by applicable law, we may also send promotional or marketing communications.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

Where applicable, you may opt out of marketing text messages by following the instructions included with the message.

Opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications necessary to complete or manage an order.

8. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically by our website platform or service providers.

This information may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website or source;
• General geographic information; and
• Information about how visitors interact with our website.

We may use this information to operate our website, analyze website performance, identify technical problems, understand how customers use our services, prevent fraud, and improve the customer experience.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website and third-party service providers may use cookies and similar technologies.

Cookies are small files or pieces of information stored on or associated with your browser or device.

Cookies may be used to:

• Keep the website functioning properly;
• Remember customer preferences;
• Maintain account sessions;
• Support online ordering;
• Improve website performance;
• Understand website traffic and usage;
• Enhance security; and
• Support other website features.

Your browser may allow you to block or delete cookies.

Disabling certain cookies may affect the functionality of portions of our website or online ordering system.

10. ANALYTICS AND WEBSITE PERFORMANCE

We may use website analytics or similar technologies to understand how visitors interact with our website.

Analytics information may help us understand matters such as:

• Number of website visitors;
• Frequently visited pages;
• How customers reach our website;
• General website usage patterns; and
• Website performance.

If third-party analytics providers are used, their collection and use of information may also be governed by their respective privacy policies.

11. HOW WE SHARE INFORMATION

Pure Fold Studio does not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.

These providers may include companies that assist with:

• Online ordering;
• Payment processing;
• Website hosting;
• Customer communications;
• Email or text messaging;
• Mapping and route management;
• Data storage;
• Website analytics;
• Accounting;
• Fraud prevention;
• Information technology; and
• Other operational services.

We seek to provide service providers only with information reasonably necessary for them to perform services on our behalf.

Service providers may maintain their own privacy policies and legal obligations regarding personal information.

12. CLEANING AND ORDER MANAGEMENT TECHNOLOGY

Pure Fold Studio may use third-party software to manage customer accounts, orders, scheduling, payments, pickup and delivery, notifications, and other operational functions.

Information entered through these systems may be processed and stored by the applicable service provider on our behalf or as otherwise described in that provider's privacy policy.

Customers should review any privacy disclosures presented by third-party platforms when using their services.

13. LEGAL DISCLOSURES

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a valid subpoena, court order, warrant, or other lawful government request;
• Enforce our Terms of Service or other agreements;
• Investigate suspected fraud or unlawful activity;
• Protect the safety of our customers, employees, contractors, or the public;
• Protect our legal rights or property; or
• Establish, exercise, or defend legal claims.

14. BUSINESS TRANSFERS

If Pure Fold Studio is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction where permitted by law.

Any successor organization would be expected to handle personal information in accordance with applicable law and any privacy commitments that continue to apply.

15. DATA SECURITY

Pure Fold Studio takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include the use of reputable service providers, password protections, access controls, secure payment-processing systems, and other reasonable safeguards appropriate to our operations.

However, no website, electronic transmission, storage system, or method of payment processing can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted or stored electronically.

16. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide services;
• Maintain customer accounts;
• Complete transactions;
• Maintain order and delivery records;
• Resolve customer disputes or claims;
• Meet accounting and tax obligations;
• Prevent fraud;
• Enforce agreements; and
• Comply with legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

17. YOUR PRIVACY CHOICES

Depending on the information involved and applicable law, you may contact us to request that we:

• Update inaccurate contact information;
• Correct certain personal information;
• Delete certain information;
• Close your customer account;
• Stop sending marketing communications; or
• Answer questions about how your information is handled.

Certain information may need to be retained even after a deletion request when required or permitted for legitimate purposes such as completing transactions, maintaining financial records, resolving disputes, preventing fraud, or complying with legal obligations.

18. CHILDREN'S PRIVACY

Pure Fold Studio's services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, payment platforms, ordering systems, or other services operated by third parties.

Pure Fold Studio does not control the privacy practices of independent third parties.

We encourage customers to review the privacy policies of any third-party website or service they use.

20. SOCIAL MEDIA

Pure Fold Studio may maintain social-media accounts or provide links to social-media platforms.

If you interact with us through a social-media service, information you provide or make publicly available may be processed by that platform according to its own privacy policy.

Pure Fold Studio does not control the privacy practices of social-media platforms.

21. DO NOT TRACK AND BROWSER PRIVACY CONTROLS

Some browsers and devices provide privacy controls or “Do Not Track” signals.

Because standards regarding these signals continue to develop, our website may not respond to every browser-based signal in the same manner.

Where applicable law requires recognition of a particular legally valid privacy preference mechanism, we will handle such signals as required by law.

22. DELAWARE AND OTHER U.S. PRIVACY RIGHTS

Privacy rights may vary depending on where you reside and whether particular privacy laws apply to Pure Fold Studio.

Where required by applicable law, eligible individuals may have rights concerning access to, correction of, deletion of, or other processing of their personal information.

Pure Fold Studio will respond to verified privacy requests as required by applicable law.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

23. CHANGES TO THIS PRIVACY POLICY

Pure Fold Studio may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Material changes may also be communicated through our website or by other reasonable means when appropriate.

We encourage customers to review this Privacy Policy periodically.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or information associated with your account, please contact:

Pure Fold Studio LLC
Middletown, Delaware
Website: www.purefoldstudio.com
Email: info@purefoldstudio.com
Phone: 302.508.0036