Terms of service

Pure Fold Studio LLC
Wash-Dry-Fold Pickup & Delivery
Middletown, Delaware

Effective Date: May 1, 2026
Last Updated: September 5, 2026

These Terms of Service (“Terms”) govern your use of the Pure Fold Studio LLC website and any laundry, pickup, delivery, or related services provided by Pure Fold Studio LLC (“Pure Fold Studio,” “Pure Fold,” “we,” “us,” or “our”).

By accessing our website, creating an account, scheduling a pickup, placing an order, submitting laundry to us, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree to these Terms, please do not use our services.

1. OUR SERVICES

Pure Fold Studio LLC provides wash-dry-fold laundry services, including residential pickup and delivery within our designated service area.

Available services, service areas, pricing, turnaround times, pickup windows, delivery windows, and other service options may be displayed on our website or online ordering platform and may change from time to time.

Unless specifically stated otherwise, Pure Fold Studio does not provide dry cleaning.

2. SERVICE AREA

Pure Fold Studio primarily serves Middletown, Delaware, and surrounding areas within our established delivery zone.

Service availability is determined by the pickup and delivery address entered when an order is placed.

We may expand, reduce, temporarily suspend, or otherwise modify our service area based on operational capacity, weather, road conditions, demand, or other business considerations.

3. PLACING AN ORDER

Customers may schedule laundry service through our website or approved online ordering system.

When placing an order, you agree to provide accurate and complete information, including:

• Your name;

• Pickup and delivery address;

• Telephone number;

• Email address;

• Laundry preferences;

• Pickup and delivery instructions; and

• Valid payment information.

You are responsible for ensuring that the information associated with your order is accurate.

4. PRICING AND ORDER WEIGHT

Standard wash-dry-fold service is priced according to the rates displayed at the time an order is placed.

Pure Fold Studio currently requires a 10-pound minimum for standard wash-dry-fold orders.

Laundry is weighed by Pure Fold Studio to determine the billable weight of an order. The weight determined by our business equipment will be used to calculate the final charge.

Current pricing and applicable charges will be displayed through our website or ordering system.

5. PAYMENT

Pure Fold Studio is a cashless business.

Payments are made electronically through our website or authorized payment-processing system. We do not accept cash payments for regular customer orders.

By submitting an order and providing a payment method, you authorize Pure Fold Studio and its authorized payment processor to charge your selected payment method for the final amount due, including applicable service charges, taxes, fees, individually priced items, or other charges disclosed in connection with your order.

An estimated order total may differ from the final charge when pricing depends upon actual laundry weight or the identification of separately priced items.

If payment cannot be processed, service or delivery may be delayed until payment arrangements are resolved.

6. PICKUP

Customers are responsible for having their laundry properly bagged, secured, and available at the designated pickup location during the scheduled pickup period.

Laundry should not be left loose.

The customer is responsible for providing accurate and reasonably safe pickup instructions.

If laundry cannot be located, is inaccessible, or cannot be safely retrieved, the pickup may need to be rescheduled.

Pure Fold Studio is not responsible for laundry before it has been successfully collected by our authorized representative.

7. CONTACTLESS PICKUP AND DELIVERY

When available, customers may authorize contactless pickup or delivery and designate a location such as a front porch, doorstep, concierge desk, reception area, or other appropriate location.

By requesting contactless service, you authorize Pure Fold Studio to retrieve or leave your laundry at the designated location without requiring an in-person handoff.

Customers are responsible for selecting a reasonably safe, accessible, and protected location.

After a completed delivery has been placed at the customer-authorized location, Pure Fold Studio is not responsible for theft, weather exposure, animals, unauthorized removal, or other events occurring after delivery, except to the extent that responsibility cannot legally be excluded.

8. PICKUP AND DELIVERY DOCUMENTATION

Pure Fold Studio may document pickups and deliveries through photographs, timestamps, electronic records, or other reasonable methods for purposes including:

• Confirming pickup;

• Confirming delivery;

• Documenting bag condition;

• Establishing the time of delivery;

• Resolving customer-service questions;

• Investigating lost, missing, or damaged-item claims; and

• Protecting customers and Pure Fold Studio from disputes.

For purposes of the 24-hour claims period described in these Terms, the delivery time reflected in Pure Fold Studio's delivery records, electronic ordering system, delivery photograph, timestamp, or other reasonable business record may be used to establish when the 24-hour reporting period begins.

Such documentation will be handled in accordance with our Privacy Policy and applicable law.

9. LAUNDRY CARE PREFERENCES

Customers may be able to select available laundry preferences when placing an order, including detergent or other care preferences.

We will make reasonable efforts to follow the preferences submitted with an order.

If instructions are incomplete, unclear, inconsistent with a garment's care label, or could reasonably result in damage, Pure Fold Studio may use its standard professional laundry procedures or decline to process the affected item.

Customers should not include items requiring special treatment unless the applicable service is specifically offered by Pure Fold Studio.

10. CARE LABELS

By submitting garments or other textiles for service, you authorize Pure Fold Studio to process them according to their manufacturer care labels, the instructions provided with your order, and reasonable standard laundry practices.

Pure Fold Studio is not responsible for damage caused by inaccurate, missing, illegible, or incorrect manufacturer care labels, undisclosed garment characteristics, pre-existing conditions, or defects inherent in the item.

11. CUSTOMER RESPONSIBILITY TO CHECK POCKETS

Customers are responsible for checking and emptying all pockets before submitting laundry.

Please remove:

• Money;

• Jewelry;

• Keys;

• Identification;

• Credit or debit cards;

• Electronics;

• Pens and markers;

• Cosmetics;

• Medication;

• Paper products;

• Sharp objects; and

• Other personal property.

Although our team may check pockets as part of the laundry process, pocket checking is not a guarantee that every object will be discovered.

Pure Fold Studio is not responsible for items left in pockets or for damage caused to clothing or other laundry by objects the customer failed to remove, except where otherwise required by law.

12. STAIN TREATMENT

Customers should identify known stains when placing an order or before laundry is processed.

Pure Fold Studio may attempt to treat stains using reasonable laundry-care methods. However, stain removal is not guaranteed.

Certain stains may be permanent or may require treatments that could damage the fabric, dye, printing, or construction of an item.

We reserve the right not to perform a stain treatment that we reasonably believe could damage an item.

13. PRE-EXISTING DAMAGE AND NORMAL WEAR

Pure Fold Studio is not responsible for pre-existing conditions or ordinary deterioration that becomes apparent during normal laundering.

Examples may include:

• Loose buttons;

• Weak seams;

• Small holes;

• Worn elastic;

• Fading;

• Pilling;

• Cracked graphics;

• Weak zippers;

• Fabric deterioration;

• Color instability;

• Normal shrinkage consistent with the material or care instructions; and

• Damage resulting from previous improper laundering or manufacturing defects.

Customers acknowledge that laundering may reveal pre-existing weaknesses or defects that were not readily visible before processing.

14. COLOR LOSS, SHRINKAGE, AND FABRIC BEHAVIOR

Different fabrics, dyes, decorations, and garment constructions may react differently to normal laundering.

Pure Fold Studio will exercise reasonable care when processing customer laundry but cannot guarantee against normal shrinkage, color fading, dye transfer, texture changes, or other characteristics inherent to certain fabrics or garments.

15. ITEMS WE MAY REFUSE

For the safety of our customers, employees, equipment, and other laundry, Pure Fold Studio may refuse to accept or process items that we reasonably believe present a health, safety, contamination, or equipment risk.

This may include items contaminated with or containing:

• Hazardous chemicals;

• Flammable substances;

• Toxic materials;

• Needles or other sharps;

• Excessive bodily fluids;

• Human or animal waste;

• Biohazardous materials;

• Infestations, including bed bugs or similar pests;

• Items saturated with oils, fuels, solvents, or chemicals; or

• Any substance that could damage equipment or contaminate other laundry.

We may also decline items requiring cleaning methods or services that Pure Fold Studio does not offer.

If a prohibited or unsafe item is discovered after pickup, we may isolate the item and contact the customer regarding its return or appropriate handling.

16. SEPARATION AND IDENTIFICATION OF CUSTOMER ORDERS

Pure Fold Studio uses procedures intended to identify, track, and maintain the integrity of customer orders throughout the laundry process.

We take reasonable measures to prevent customer laundry from becoming mixed with another customer's order.

Specific processing practices may vary depending on order size, equipment, service selected, and operational requirements.

17. LOST OR MISSING ITEMS

Customers are responsible for reviewing their completed order promptly after delivery.

If you believe an item is lost or missing from a completed order, you must notify Pure Fold Studio within 24 hours of the recorded delivery time.

Claims should include enough information for us to investigate the matter, including, when reasonably available:

• Customer name;

• Order number;

• Description of the item;

• Brand, size, and color;

• Photograph of the item, if available;

• Approximate age or purchase information; and

• Any other information reasonably requested to identify the item.

We will review our order records and available documentation and make a reasonable effort to locate the item.

Claims for lost or missing items submitted more than 24 hours after the recorded delivery time may be denied. To the fullest extent permitted by applicable law, Pure Fold Studio is not responsible for alleged lost or missing items that are not reported within this 24-hour period.

18. DAMAGED ITEMS AND 24-HOUR REPORTING REQUIREMENT

Pure Fold Studio takes reasonable care when handling and processing customer laundry.

Customers are responsible for inspecting their laundry promptly after delivery.

If you believe an item was damaged, stained, discolored, shrunk, torn, altered, or otherwise adversely affected while in the care of Pure Fold Studio, you must notify Pure Fold Studio within 24 hours of the recorded delivery time.

Damage claims submitted more than 24 hours after the recorded delivery time may be denied. To the fullest extent permitted by applicable law, Pure Fold Studio will not be responsible for alleged damage or other laundry-related issues that are not reported within this 24-hour period.

A damage claim should include, when reasonably available:

• Customer name;

• Order number;

• Description of the affected item;

• Description of the alleged damage;

• Clear photographs showing the affected area;

• Brand, size, color, and approximate age of the item;

• Purchase information or proof of value, if available;

• Manufacturer care-label information; and

• Any other information reasonably requested by Pure Fold Studio.

Customers must retain the affected item in its delivered condition while the claim is being reviewed.

Customers should not rewash, dry, repair, alter, discard, donate, or otherwise modify the affected item before Pure Fold Studio has had a reasonable opportunity to review the claim.

Submitting a claim does not establish that Pure Fold Studio caused the damage or is responsible for replacement or reimbursement.

19. CLAIMS AND RESOLUTION

Claims involving lost, missing, or damaged laundry must be reported to Pure Fold Studio within 24 hours of the recorded delivery time to be eligible for review, except where applicable law requires otherwise.

Pure Fold Studio may review:

• Pickup and delivery photographs;

• Delivery timestamps;

• Order and processing records;

• Customer-provided photographs;

• Laundry-care instructions;

• Manufacturer care labels;

• The age and condition of the item;

• Purchase information or proof of value;

• Pre-existing conditions;

• Customer-provided instructions; and

• Any other information reasonably relevant to the claim.

Pure Fold Studio is not responsible for pre-existing damage, normal wear and tear, manufacturing defects, deterioration, undisclosed garment conditions, items left in pockets, or damage resulting from inaccurate, missing, or incorrect care instructions, except to the extent otherwise required by law.

Claims submitted after the 24-hour reporting period may be denied.

Failure to report alleged loss or damage within 24 hours of the recorded delivery time may result in denial of the claim and, to the fullest extent permitted by applicable law, releases Pure Fold Studio from responsibility for the unreported loss or damage.

Any compensation or remedy for a claim determined to be valid will be handled in accordance with applicable law and Pure Fold Studio's then-current claims policy.

Nothing in these Terms is intended to waive or limit any consumer right or remedy that cannot legally be waived or limited under applicable law.

20. TURNAROUND TIMES

Any pickup, processing, or delivery times provided by Pure Fold Studio are estimates unless expressly guaranteed in writing.

Turnaround times may be affected by:

• Order volume;

• Weather;

• Traffic;

• Road closures;

• Equipment issues;

• Utility interruptions;

• Customer availability;

• Special-care requirements; or

• Circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delays.

21. MISSED PICKUPS AND DELIVERIES

Customers are responsible for providing access to the designated pickup or delivery location.

If we cannot complete a pickup or delivery because of inaccessible property, incorrect information, unsafe conditions, animals, locked entrances, or other circumstances outside our reasonable control, the service may be rescheduled.

Any applicable rescheduling or missed-service charge will be disclosed before it is imposed.

22. CANCELLATIONS AND ORDER CHANGES

Customers should cancel or modify scheduled service as early as reasonably possible through the ordering system or by contacting Pure Fold Studio.

Once laundry has been collected or processing has begun, an order may no longer be eligible for cancellation.

Any applicable cancellation or rescheduling terms displayed during booking form part of these Terms.

23. CUSTOMER-PROVIDED INSTRUCTIONS

Pure Fold Studio will make reasonable efforts to follow customer-provided instructions.

However, we reserve the right to disregard an instruction when following it would, in our reasonable judgment:

• Damage the customer's laundry;

• Violate a manufacturer care label;

• Damage our equipment;

• Create a health or safety risk;

• Violate applicable law; or

• Interfere with our ability to provide the service safely.

24. CUSTOMER CONDUCT

Customers may not use Pure Fold Studio's website or services for unlawful, fraudulent, abusive, threatening, or harmful purposes.

We reserve the right to refuse or discontinue service when reasonably necessary to protect our employees, contractors, customers, property, or business.

25. WEBSITE USE

The Pure Fold Studio website and its contents are provided for customers seeking information about or using our services.

You agree not to:

• Attempt unauthorized access to our website or systems;

• Interfere with website security or operation;

• Use automated systems to misuse the website;

• Submit fraudulent orders or payment information; or

• Use our website in violation of applicable law.

26. INTELLECTUAL PROPERTY

The Pure Fold Studio name, logos, branding, graphics, photographs, website content, service descriptions, and other original materials are owned by Pure Fold Studio LLC or used with permission.

Nothing in these Terms grants permission to copy, reproduce, distribute, modify, or commercially use our intellectual property except as permitted by law or with our written authorization.

27. THIRD-PARTY SERVICES

Our website and ordering process may rely on third-party providers for services such as payment processing, order management, communications, mapping, website hosting, or other business functions.

Your use of certain third-party features may also be subject to the applicable provider's terms and privacy practices.

Pure Fold Studio is not responsible for interruptions or failures caused solely by third-party systems outside our reasonable control.

28. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

By using our services, you acknowledge that information may be collected and processed as reasonably necessary to schedule pickups, process payments, communicate regarding orders, complete deliveries, provide customer support, prevent fraud, investigate claims, and operate our business.

29. ELECTRONIC COMMUNICATIONS

By providing an email address or mobile telephone number, you agree that Pure Fold Studio may send communications reasonably related to your orders and customer relationship, including pickup notifications, delivery notifications, receipts, account notices, service updates, and customer-service communications.

Marketing communications, when used, will be handled in accordance with applicable law and available opt-out requirements.

30. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pure Fold Studio LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our services.

Pure Fold Studio's responsibility for a valid lost or damaged-item claim, if any, will be determined in accordance with applicable law, these Terms, and our then-current claims policy.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or to waive consumer rights provided by applicable law.

31. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful misuse of our services, your intentional misconduct, or your submission of hazardous or prohibited materials in violation of these Terms.

32. FORCE MAJEURE

Pure Fold Studio will not be responsible for delays or inability to perform services caused by events beyond our reasonable control, including severe weather, natural disasters, utility outages, equipment failures, transportation interruptions, government actions, emergencies, labor disruptions, or similar circumstances.

33. CHANGES TO SERVICES, PRICING, AND TERMS

Pure Fold Studio may update its services, service areas, pricing, policies, or these Terms from time to time.

Changes will become effective when posted on our website or on the effective date otherwise stated.

Changes will not retroactively alter the agreed pricing for an order already accepted unless required by law or agreed to by the customer.

34. GOVERNING LAW

These Terms and your use of Pure Fold Studio's services will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

35. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

36. NO WAIVER

A failure by Pure Fold Studio to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision or another provision in the future.

37. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, applicable ordering terms, and policies expressly incorporated into them, constitute the agreement between the customer and Pure Fold Studio regarding the services covered by these Terms.

38. CONTACT US

Questions regarding these Terms of Service, a customer order, or a lost or damaged-item claim may be directed to:

Pure Fold Studio LLC
Middletown, Delaware
Website: www.purefoldstudio.com
Email: info@purefoldstudio.com
Phone: 302.508.0036

 

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By placing an order with Pure Fold Studio LLC, you acknowledge that you have read, understood, and agreed to these Terms of Service, including the 24-hour reporting requirement for lost, missing, or damaged laundry.